From PCJ Editor Wayne Senville:
Our recently published Fall issue includes a fascinating and timely article by Hannah Twaddell and Gary Toth, “Transportation Planning for Livable Communities: Measuring What Matters.” Hannah and Gary cover some very important, but often confusing, subjects that citizen planners (and professional planners, too!) need to be familiar with -- in particular, the role of “level of service” standards (commonly referred to as “LOS”) and the relationship between mobility and accessibility.
We thought it would be helpful to further explore these topics with Hannah and Gary -- and we hope that the discussion below provides a good supplement to what you’ll be reading in their article in the Planning Commissioners Journal.
By way of background, Hannah Twaddell is a Principal Planner in the Charlottesville, Virginia, office of Renaissance Planning Group. Her articles on transportation planning topics appear regularly in the Planning Commissioners Journal; many are included in our two reprint collections: Transportation: Getting Started and Transportation: New Directions.
Gary Toth is the Senior Director of Transportation Initiatives at the Project for Public Spaces. Gary worked for more than 30 years with the New Jersey Department of Transportation, where he spearheaded many innovative projects and programs to promote techniques such as context sensitive solutions, complete streets, transit-oriented development, and smart growth. Gary has authored A Citizen’s Guide for Better Streets: How to Engage Your Transportation Agency (available as a pdf download); created a Healthy Living by Design training module for the Centers for Disease Control; and developed a Streets as Places training module for the Main Street program of the National Trust for Historic Preservation.
Wayne Senville:
First off, I want to thank both of you for taking the time to further explore what you covered in your article “Transportation Planning for Livable Communities,” now out in our Fall issue.
You start the article by focusing on what you say is our over-reliance on “level of service” standards in designing roadways. But aren’t LOS standards easy to use and understand, and don’t they focus on accomplishing something almost everyone wants: reducing congestion?
Gary Toth:
LOS standards are easy to understand, which is what makes them so dangerous. They take a very subjective experience like how we react to congestion and boil it down to the pretense of an objective measurement, creating the illusion of science and objectively. What’s more sinister, it uses a scale of A to F that resonates subconsciously and totally with every American.
Hannah Twaddell:
The simple nature of LOS letter grades may be easy to grasp intuitively, but few people other than transportation professionals have any notion of the rationale that goes into creating them (and, sadly, many transportation planners and engineers don’t understand the inner workings of LOS either). It’s remarkable to me that so many educated, smart people just accept being told that LOS is the best and only indicator of roadway performance, and they don’t question how it’s derived.
We don’t do this in other areas of life. For example, most of the parents in my daughter’s school system don’t just meekly accept poor grades on their kids’ report cards without trying to find out what’s going on and what can be done about it. Because of this community-driven pressure, coupled with local, state and federal mandates, my daughter’s teachers send me simple but comprehensive reports that document clearly each of the factors that contribute to her overall grade.
Gary Toth:
The reality is that asking someone the simple question: “do you want congestion reduced at a particular location” is a question out of context. It is like asking someone whether they want to never be stung by a bee again. Of course, the answer will be yes.
But what if the question is “Would you like me to apply chemicals that completely eliminate bees from the planet, thereby reducing your risk but of course also meaning that we will never be able to have plants, fruits and vegetables again?” OK, perhaps an extreme analogy, but the point is that we need to be asking our citizens bigger questions. For instance, “do you want us to widen your Main Street if it means unintended consequences of erosion of your CBD, increasing reliance on use of your car, and ultimately more congestion”
So what we need are broader community performance measures, with LOS not eliminated but considered within the broader context. Elimination of congestion could be good, but only if it contributes to broader quality of life goals in a community or region.
Hannah Twaddell:
If we made a point of breaking down the components of LOS clearly -- showing what is and, perhaps more importantly, is not considered a contributing factor -- planners, local officials, community members, and highway engineers might be able to communicate more effectively about what’s really going on and how we could address it.
Congestion is obviously an important performance measure. But it’s important to remember that a roadway with minimal congestion problems may be performing poorly in other ways. And the root causes of congestion along any given corridor could be traced to larger network or land use issues that might not be fixed -- and could even be exacerbated -- by widening the “problem” corridor until its LOS grades improve.
Wayne Senville:
In your article, you urge community leaders to “engage with transportation agencies to customize level of service expectations for different contexts along corridors.” Do you see evidence that state transportation agencies are growing more responsive to this?



Relying heavily on highway LOS as the dominant indicator for transportation planning tends to encourage ham-fisted solutions to complex problems. As the old saying goes, "to a man with only a hammer, everything looks like a nail." Roadways with poor LOS show up on traffic model maps as red lines. The easiest way to deal with them in the model is to keep adding roadway links and lanes until you "get the red out." But LOS models don't help us consider the adverse impacts that can result from roadway expansion, such as destroying natural areas, bisecting neighborhoods, or affecting pedestrians, bicyclists, or transit riders.
In many communities, major arterials have been widened extensively in order to maintain the highest possible LOS at rush hour. But they may sit unused much of the time. Those wide, empty lanes tempt drivers to zoom well above posted speeds most of the day and night. The resulting conditions are dangerous for motorists and downright hostile to bicyclists, pedestrians, and transit riders.
Congestion problems can often be solved by simpler, less expensive, and more environmentally sound methods than highway expansion. For example, instead of widening a single congested artery, a community can make the existing system more efficient. Operational improvements such as coordinated signal timing and turning lanes can often go a long way towards clearing up rush hour bottlenecks. Networks of local connector streets can enable travelers to avoid using major arterials, and thus provide more opportunities for pedestrian, bicycle, and transit options.
Local community leaders can -- and should -- engage with transportation agencies to customize LOS expectations for different contexts along a given corridor. More importantly, communities need to expand the types of indicators and tools they use for transportation planning.
... article continues with discussion of Accessibility, Livability, and Sustainability -- to order & download the complete article, select Shopping Cart button below.
First part of article:
