Effective staff/commission relations are vital to the overall success of planning in your community, whether your agency has one, ten, or one hundred employees. Good will and an understanding of the pitfalls that impede sound relationships can help you solve the problems that inevitably arise.
Resist the temptation to “micro-manage.” The longer you are on the planning board, the more familiar you will become with planning jargon and its rules and regulations. Still, though you will know more than most citizens, you should not expect to be a professional planner. Indeed, you would be less effective as a citizen planning commissioner if you were. You should have more than enough to do studying the issues and participating in policy decisions. Play your job well and let the staff know you expect them to do theirs.
Avoid the appearance of favoritism. At social gatherings or at business or professional affairs, do not succumb to the lure of playing the insider’s role by even hinting you have proprietary information on planning matters. Do not contact the planning director or a staff member to suggest they talk to a friend or relative involved in an issue. You may be innocent of any improper motives, but staff may interpret your request as a form of intimidation or less than subtle directive to treat someone differently than other members of the public.
Control your public behavior. Never berate, downgrade, or insult the staff at a public meeting. Abusing them by making them the target or scapegoat before an angry populace may gain you some transitory public support. In the end, however, it will deteriorate what should be a long-term, mutually respectful relationship.
Remember the importance of a simple “thank you -- you did a great job at the hearing last night.” This can be just the right comment to uplift a harassed planning staff when it appears the whole town has taken up arms against them. Take your planning director to lunch. Praise a particular piece of staff work at a public meeting. Write a letter of support to the mayor or city administrator. There are all manner of ways you can -- and should -- show your appreciation for your often overworked and undervalued planners.
Form and nurture a partnership. Accept the fact that there always will be some tension between commissioners and staff. You have different responsibilities and, often, different perspectives. But if you can develop a collegial partnership -- and you can weather its ups and downs -- everyone will benefit.
This is one of the last few weekly installments of PCJ columnist Elaine Cogan's 25 tips for planning commissioners from her excellent Now That You're on Board publication.
The complete attractively-designed, spiral-bound, Now That You're on Board publication is available for purchase and delivery by mail.






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