Tip 1 of 25
from Elaine Cogan
view all Tips posted to date
There probably is not a community in this land that has even thought of erecting a statue in honor of a planning commissioner!
As unrecognized men and women, you should be proud of your contributions to some of the most important decisions a community can make that broaden its horizons and aspirations. Unfortunately, controversy is an inevitable part of the planning process. How you deal with it is an important measure of your effectiveness.
If you do not lose sight of the fact that you are a member of the community and keep tuned in to its priorities, you should not be surprised when an action or potential one becomes controversial.
Deal with likely controversial issues early. Meet with citizens informally in their neighborhoods or service clubs, city hall, or town library, and bring along staff to explain any technical aspects. Listen actively to what people tell you, giving them many opportunities to air their views in non-confrontational situations.
Do not make any promises you cannot deliver. Consider citizen comments carefully, but do not necessarily feel you have to change your mind or your vote if it is based on the collective best interest as you see it. Being open to constructive change does not equate with bending with the wind of every new idea.
Focus on the real issues. There often are immediate concerns and underlying issues -- and some citizens are too emotional or personally involved to see the difference. Unfortunately, some problems fester for years because no one has the courage to tackle them directly. You can act as the catalyst to sorting them out, helping make needed short-range decisions and agreeing on a process for dealing with the others.
The most effective commissioners are comfortable with their roles as laypeople who make planning decisions. They understand the technical aspects of what they are required to do while still bringing “real world” experiences and concerns to the table. After listening to all sides, your ultimate challenge when dealing with controversy is to feel comfortable with your decision, even if it is unpopular, and then to do all you can to ensure that animosities and disagreements do not linger once the decision is made.
It should not require accolades to give you satisfaction that you are an effective and important bridge between the public and the sometimes esoteric, puzzling, and even controversial world of planning.
Note from Planning Commissioners Journal Editor Wayne Senville: we're pleased to be posting over the next half-year, on a weekly basis every Wednesday, PCJ columnist Elaine Cogan's 25 tips for planning commissioners from her excellent Now That You're on Board Publication.
We hope this will provide a convenient opportunity for planning commissioners and other "citizen planners" to benefit from Cogan's years' of experience in working with communities. The complete attractively-designed, spiral-bound, Now That You're on Board publication is also available for purchase and delivery by mail.